Guarantees and aftercare

Discover our warranty coverage & commitment to craftsmanship

Sashed guarantees: our commitment to quality and peace of mind

At Sashed, we pride ourselves on delivering exceptional craftsmanship and ensuring your investment stands the test of time. That’s why all our design led timber windows and doors come with comprehensive guarantees, giving you confidence that your new joinery products are built to last and supported by our commitment to quality.

We stand by the excellence of our work with the following assurances:

Sashed guarantees that all services will be provided with reasonable skill and care, and that the goods will meet the standards of satisfactory quality as defined by the Sale of Goods Act 1979. This includes being reasonably fit for their intended purpose and free from defects in materials and workmanship for a period of ten years from the date of installation. Additionally, all new joinery products are covered by a robust warranty, ensuring your timber windows and doors remain in perfect condition for years to come. Guarantees for new joinery will be provided in accordance with the following schedule for products installed by Sashed.

Sashed guarantees: our commitment to quality and peace of mind

Assurance

Pine

Meranti

Oak

Accoya™

Assurance against defects in factory applied paint coatings

8 Years

– Pine

10 Years

– Meranti

10 Years

– Oak

12 Years

– Accoya™

Assurance against defects in factory applied stain coatings

5 Years

– Pine

5 Years

– Meranti

5 Years

– Oak

5 Years

– Accoya™

Assurance against factory fitted ironmongery

10 Years

– Pine

10 Years

– Meranti

10 Years

– Oak

10 Years

– Accoya™

Assurance failure of factory fitted glazing units

10 Years

– Pine

10 Years

– Meranti

10 Years

– Oak

10 Years

– Accoya™

Assurance against manufacturing defects

10 Years

– Pine

10 Years

– Meranti

10 Years

– Oak

10 Years

– Accoya™

Assurance against rot and fungal infection of the timber

20 Years

– Pine

30 Years

– Meranti

30 Years

– Oak

50 Years

– Accoya™

Sashed warranty

Quality timber windows and doors: the small print

The guarantees offered on all Sashed factory finished products are based on the following conditions:

Sashed shall be under no liability in respect of any defect in the Goods arising from fair wear and tear, failure to follow any instructions supplied to you in relation to the Goods, defective brickwork or render, misuse, alteration, or repair of the Goods without Sashed express prior approval.
The products have been stored and handled, installed, used and maintained correctly in accordance with our guidelines.
Products have not been modified prior to installation.
On installation the site was adequately ventilated to regulate moisture content.
The product coating has not failed due to poor maintenance of the building, or by the building’s inadequate design.
The product has not been allowed to accumulate dirt and debris resulting in mould growth.
The coating has not been exposed to excessive heat (e.g., heating appliances, etc.) or pollutants.
The coating has not been subjected to physical (ladders etc.) or chemical (cleaning agents) damage.
The product is fit for its intended use.
The Sashed maintenance schedule has been followed and completed in accordance with the Sashed Home Owners Care and Maintenance Guide.
The products have been installed on the UK mainland and have been fully paid for.
All ironmongery surface finishes are not covered by our warranty, e.g. cosmetic deterioration.

Bi-folding doors made from pine have a variable term guarantee depending on the overall size.

You must maintain the Goods as set out in these guarantee conditions particularly in relation to paint finishes. Failure to maintain the Goods in accordance with the relevant guarantee terms or maintenance schedule will invalidate any guarantee given by us in relation to such Goods.

* Entrance door locks are covered by the guarantees provided by the lock manufactures, currently this is 10-years for multi point locking systems and for 12 months for Banham. Please be sure to register your new locks directly with the manufacturer.