Blog & News

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Aftercare
&
customer service

After care & customer service

At Sashed we recognise that buying new windows and doors is a significant investment. We aim to make that process as simple and worry free as possible and provide you with a first-class product that you can be proud of. From the day you visit Sashed.com to the moment your order is completed we undertake to provide you with the best possible customer service.
All our customers are special to us and we want you to be happy with your purchase, so if you need any help at all please email us at happiness@sashed.com, or call the Happiness Team on 0800 195 2939.

Care and maintenance

To maintain the appearance, and preserve the integrity, of your windows and doors you will need to clean them at least every six months using neutral cleaning agents.
During cleaning the paint surface should be checked and any damage to the paint/stain surface should be repaired and re-painted to maintain the integrity of the protective coating. We also advise annual lubrication of all moving parts and recommend you use non acidic, non resinous lubricants.
Re-painting/staining your Sashed products will be required between three, five and ten years depending on the finish you have chosen and the climate. Good maintenance, especially for dark colours, will extend the time between repainting.

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