This refund policy is taken from our terms and conditions. Please read our full terms before ordering with us.
4. Cancellation of the Contract
4.1 You may cancel the Contract by giving us written notice at any time before you make the initial payment. If you wish to cancel you must not make the initial payment.
4.2 If you do not exercise your right to cancel under clause 4.1 above, you have no right to cancel the Contract under this clause unless we agree to cancel the Contract at your request in which case you must pay any reasonable losses and costs we suffer because of your cancellation, including (without limitation) any manufacturing costs and any loss of profit and we will be entitled to retain part or all of your initial payment to cover any such losses and costs.
4.3 If the Goods are sold or provided in phases, each phase shall be a separate contract and no cancellation or termination of any other contract relating to a phase shall entitle you to repudiate or cancel this Contract or any other contract relating to another phase.
4.4 In certain situations it may be necessary for us to cancel Your order. This may be due to a production issue with our manufacturing plant, or other circumstances outside of our control. In the event of this occurring We will notify you via e-mail and re-credit any money debited at order placement.
4.5 We will not be liable for any compensation payment in the event of order cancellation by us.